Customer Assistant - Academy Trainer & Facilitator - West Quay Southampton

Team: In Store
Store: West Quay Southampton
Location: Southampton, Hampshire
Contract type: Permanent
Position type: Full Time
Salary: £12.00 p/h; Closing date: 2nd September 2024

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How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

All the details

Work Pattern

Week 1
Sun 09:00 - 17:00
Tue 09:00 - 17:00
Wed 09:00 - 17:00
Thu 09:00 - 17:00
Fri 09:00 - 17:00
Week 2
Mon 09:00 - 17:00
Tue 09:00 - 17:00
Wed 09:00 - 17:00
Fri 09:00 - 17:00
Sat 09:00 - 17:00

Work pattern can be flexible.
Part Time and Full Time will be considered.

Base store will be Southampton West Quay, however inductions will also be held at the following stores.
Transportation can be via car or public transport (Travel expenses will be accommodated).

Castlepoint - Bournemouth
Hedge End
Salisbury
Newport - Isle of Wight

Purpose

Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels

ACCOUNTABILITIES

Develop remarkable people

Support coordination of all development programmes including employability schemes for customer assistants
Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
Ensure all regional learning hubs and the academy facilities are maintained to a high standard
Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
Offer exceptional levels of service to all colleagues and visitors across the academy
Delivering regional buddy upskilling where required
Deliver upskilling to Induction facilitators in standalone hubs where required
Listen and act on colleague feedback to make this a great place to work, with the support of BIG

100% accurate execution

Meet the Team

Our Support

Customer Assistant - Academy Trainer & Facilitator - West Quay Southampton » Southampton, Hampshire (3)

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.

Customer Assistant - Academy Trainer & Facilitator - West Quay Southampton » Southampton, Hampshire (4)

Flexible working

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.

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Dino

1 of 2

Jacynta

2 of 2

The great joy of my life as a manager is that I can coach people and help them grow. I had some fantastic line managers myself: they believed in me and would sometimes nudge me out of my comfort zone to see what I could achieve. I hope I do the same for my team.

I started with M&S as a Customer Assistant at the age of 19, and ever since then, I’ve continued to progress. Now I’m the Deputy Store Manager for one of our Academy stores, managing over 200 people. What I like the most about my role is learning new things and sharing that knowledge with the team, so they can work to the best of their ability and be high achievers.

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Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.
Giving back

Support your favourite charities by donating through your pay or even volunteering for them.
Pay

Earn a competitive salary.
Colleague discount

After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Time off

Competitive holiday entitlement with the potential to buy extra holiday days.
Life assurance

Get cover for twice your salary up to age 70 (double with our Pension Plan).
Workplace savings

We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
My Choices

Save on everyday costs through discounts and offers and get access to great health benefits.
Cycle to work

Bike/accessory hire with Cycle to Work and save on tax and national insurance.
Smart tech

Buy the latest technology with interest-free financing directly from your salary.
Family friendly policy

Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

Wellbeing hub
Giving back
Pay
Colleague discount
Time off
Life assurance
Workplace savings
My Choices
Cycle to work
Smart tech
Family friendly policy

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Colleague Networks

We want you to feel supported, no matter what.

The Health and Wellbeing Network

This network helps colleagues manage their own mental and physical health. We also support people with disabilities or health conditions throughout M&S. We're a safe place to share your personal journey, coping strategies and top tips.

Forces Community Network

A community of colleagues who are affiliated with the Armed Forces in various ways. We work to support colleagues readjusting to civilian life, to be there for those who have friends or family members in the forces, and to make M&S attractive to those leaving the forces.

The Culture and Heritage Network

Celebrating all faiths, cultures and ethnicities, this group promotes racial and religious equality. We create space to discuss, challenge and take action. And we mark key calendar moments - like Black History Month - to remember the past, promote the present and build for the future.

The Cancer Network

This is a network driven by personal experiences, with the purpose of ensuring that anyone in the M&S family affected by Cancer feels supported and has access to the information they need.

The Family & Carers Network

This group represents the different types of families that exist. We act as a support network and sounding board for ideas which help our colleagues as parents or carers. We also run an interactive blog, where you can write your own posts or hear about others' experiences.

The LGBTQ+ Network

Open to all members of the LGBTQ+ community and spectrum (and their allies), we promote equality, celebrate inclusivity and diversity, and encourage everyone to be themselves - whatever their sexual or gender identity.

The Menopause Network

Here, our colleagues can share their concerns, as well as interesting facts and articles. Our aim is to help everyone feel comfortable talking openly about the menopause - providing a listening ear and finding positives in the experience.

The Gender Equality Network

This group is focused on helping to create a workplace where gender-related challenges are addressed. They raise awareness of common barriers faced and offer support. They also challenge the business to act and empower individuals to ensure that everyone has equal access to opportunities.

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How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We’ll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.